Return & Refund Policy
At DIEGOADAM, we understand that sometimes things don't work out as planned. That's why we have a hassle-free refund and exchange policy in place to ensure your satisfaction.
If for any reason you are not completely satisfied with your purchase, you may request a refund or exchange within 30 days of receiving your order. We want you to be happy with your duvet cover set, and we'll do our best to make it right.
To be eligible for a refund or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that personalized or custom-made items are not eligible for return unless there is a defect in the product or an error on our part.
Here's how our refund and exchange process works:
Contact our customer support team at contact@diegoadam.com within 30 days of receiving your order to initiate the refund or exchange process. Please provide your order number and a brief explanation of the reason for the return or exchange.
Our customer support team will guide you through the return or exchange process and provide you with a return shipping label if necessary.
Once we receive the returned item, our quality control team will inspect it to ensure it meets the eligibility criteria mentioned above.
If the item is approved for a refund, we will process the refund to your original payment method within 7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.
If you requested an exchange, we will ship the new item to you as soon as possible. Please note that additional shipping charges may apply for exchanges.
We strive to provide the best customer service possible, and we want you to have a positive experience with DIEGOADAM. If you have any questions or concerns about our refund and exchange policy, please don't hesitate to reach out to our customer support team. We're here to help!
Elevate your bedding game and experience superior quality with our bed cover set. We appreciate your business and look forward to serving you again in the future.
If for any reason you are not completely satisfied with your purchase, you may request a refund or exchange within 30 days of receiving your order. We want you to be happy with your duvet cover set, and we'll do our best to make it right.
To be eligible for a refund or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that personalized or custom-made items are not eligible for return unless there is a defect in the product or an error on our part.
Here's how our refund and exchange process works:
Contact our customer support team at contact@diegoadam.com within 30 days of receiving your order to initiate the refund or exchange process. Please provide your order number and a brief explanation of the reason for the return or exchange.
Our customer support team will guide you through the return or exchange process and provide you with a return shipping label if necessary.
Once we receive the returned item, our quality control team will inspect it to ensure it meets the eligibility criteria mentioned above.
If the item is approved for a refund, we will process the refund to your original payment method within 7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.
If you requested an exchange, we will ship the new item to you as soon as possible. Please note that additional shipping charges may apply for exchanges.
We strive to provide the best customer service possible, and we want you to have a positive experience with DIEGOADAM. If you have any questions or concerns about our refund and exchange policy, please don't hesitate to reach out to our customer support team. We're here to help!
Elevate your bedding game and experience superior quality with our bed cover set. We appreciate your business and look forward to serving you again in the future.